The web site site “www.teloprotect.com” was developed and is run by “S.E.I.C. sa” (Société d'Exploitation Industrielle et Commerciale), registered in the register of commerce of the Canton of Geneva, Switzerland).
Whenever a buyer orders a product from the online shop “www.teloprotect.com”, he or she agrees to and accepts the present general conditions.
Consequently, the buyer who wishes to place an order online acknowledges the fact that there is no need for a handwritten signature to confirm his or her agreement with the present General Conditions.
The buyer is free to save or print these General Conditions. Doing so remains the buyer's sole responsibility.
Site content:
1. Address: S.E.I.C. sa, 3 rue du Léman, 1201 Geneva, Switzerland.
2. Presentation of the main characteristics of the proposed article and its use.
3. Information on the price of each article in Swiss Francs (CHF), Euros (EUR) and US Dollars (USD).
4. Definition of the terms of payment, order fulfillment and shipping charges.
The trademark “Teloprotect®” is the exclusive property of “S.E.I.C. sa”.
In case of any dispute arising out of, or related to a transaction on the website “www.teloprotect.com”, the general sales conditions hereunder will apply. If no solution can be found, we suggest the dispute be solved through mediation.
Failing that, the venue for any legal dispute shall be the Court of Justice of the Canton of Geneva, Switzerland.
GENERAL SALES CONDITIONS
Article 1: Entire Agreement
The following general conditions constitute the entirety of both parties' obligations. The buyer is therefore understood to have accepted without reservations the entirety of the stipulations listed in the general conditions. No general or specific condition included in a document submitted by the buyer can be added to the present conditions if said document proves to be incompatible with these general conditions.
Article 2: Object
The object of the present general conditions is to define the rights and obligations of both parties within the framework of online sale of goods and services offered by “www.teloprotect.com” à to the buyer.
Article 3: Contractual Document
The present contract consists of the following contractual documents, listed in diminishing hierarchical order: the present general conditions and the online order forms.
Article 4: Entry into Force and Duration
The present general conditions take effect on the date the online order is placed. The present general conditions are concluded for the time needed to supply the goods and services ordered.
Article 5: Electronic Signature
The buyer's “click” to transmit an order will stand for an electronic signature between the parties, with the same value as a handwritten signature.
Article 6: Proof of transaction
The data of the processed records kept in the computer system of “www.teloprotect.com” under reasonable security conditions will be considered as proof of the communications, orders and payments that occurred between the parties.
Article 7: Informations sur les produits / stock
7-a: “www.teloprotect.com” offers on its Internet site the product for sale, together with the information necessary for the potential buyer to know before a final order the essential characteristics of the product he or she intends to purchase.
7-b: The offers presented by “www.teloprotect.com” are valid only as long as inventory is available. In no case shall ”www.teloprotect.com” be held responsible for any product that is not available any more, out of stock or altogether off the market.
Article 8: Price
Prices are indicated in Swiss Francs (CHF), in Euros and in US Dollars. They are valid only on the date the buyer places his or her order. They do not take include shipping, special delivery or additional billing costs included before order placement. For deliveries in Switzerland and in Europe, the price includes the VAT applicable the day the order was placed. For deliveries to places other than Switzerland and Europe, prices do not incldue taxes.
The whole price needs to be paid when the order is placed, and at any rate before the ordered items are shipped. At no time will the monies paid be considered as advance payment.
Article 9: Modes of payment
Pour régler sa commande, l'acheteur dispose, à son choix, de l'ensemble des modes de paiement proposés sur le bon de commande en ligne. L'acheteur garantit à “www.teloprotect.com” qu'il dispose des autorisations nécessaires pour utiliser le mode de paiement choisi par lui-même, lors de la validation du bon de commande.
Article 10: Product Availability
Every order shall be processed at the latest within ten days following the day after receipt of the payment related to said order by the bank. Should the product be unavailable, in particular due to delivery failure from our manufacturer, the buyer shall be informed right away and will be offered a choice to cancel his or her order and will be entitled to a refund of the monies paid at the latest one week after the original payment was made.
Article 11: Delivery
Orders are delivered through postal services to the address specified by the buyer on the online order form. The buyer is responsible for checking the condition of the merchandise upon receipt. He or she will inform “www.teloprotect.com” within 2 days following the delivery in case of defect.
Article 12: Product Warranty
The present general conditions may not deprive the buyer from the professional seller's obligation to provide a legal warranty against all defects, overt or covert, of the product sold. The buyer is specifically informed that “Teloprotect®” is not the actual manufacturer of the product offered within the framework of the Internet site “www.teloprotect.com” in regard to its responsibility for defective products. Consequently, in case of serious damage caused to a person or to goods because of a defective product, the buyer will only be able to assess the responsibility of said product's manufacturer, based on the information included on the product's package.
Article 13: Applicable Law
The present general conditions are subject to Swiss law, and in particular to its Code of Obligations which governs all aspects not expressly mentioned in the present general conditions. This will apply whether in regard to fundamental rules or to rules pertaining to form. In case of dispute or complaint, the buyer should first contact “Teloprotect®” in order to find an amicable agreement. If an agreement is not reached, the buyer may file a complaint with the Canton of Geneva tribunals.
Article 14: Data protection and freedom
The informations requested from the buyer are needed to process his or her order, but they will not be communicated to anyone else.
The present general conditions are in the English language. The buyer acknowledges having full legal capacity to bind himself to the present general conditions.
